It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
If the fault occurs within 90 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Please Note: Most manufacturers need the serial number that is usually found on the packaging, please keep all original packaging for the life span of your product.
If you unpack your product and find it damaged, you can return the product to one of our stores within 48 hours of purchase or delivery.
Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request refund. Items returned after 14 days will not be refunded. You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advise as we are not responsible for undelivered packages.
MISSING OR DAMAGED ITEMS
If you find a product missing from your delivery, a fault or damaged item in your delivery please contact us here. Missing, damaged or not required items must be reported within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected